OASYS PAY Services is committed in its efforts to provide superior value and deliver best in class services to its customers. We offer the widest range of services with an component of diligence, trust and transparency and hence believe in offering an effective and efficient Customer Grievance Policy for our customers.

Our customers are the center of all that we do as a business and our policy reflects the same sentiment of customer oriented by the following principles –

• We treat our customer fairly at all times.
• Customer’s complaints dealt professionally, with good manners and in a timely manner
• We escalate customer’s complaints within the organization.
• Our team treat Complaints efficiently and fairly
• Complaints are treated efficiently and fairly
• We work for our customers in good faith and without prejudice, towards their interests.

We work in a structured system which will ensure that customer complaints are handled seamlessly and well within the predetermined timeframe. Oasys Pay has a 24X7 Call Centre for customer assistance and complaints.

Customers can give a missed call on our Customer Care Helpline 1800 5722 7700 and an Oasys Pay Care executive will call back shortly.

If you are not satisfied with the quality of service(s) offered, please write to our Customer Care support@oasyspay.in or Refer to the grievance policy, for which the procedure for escalation of complaints will be as follows:

Escalation Level – 1. Reach Us 1800 5722 7700 (Response Time: Seven Business Days)

Escalation Level – 2. Write to Customer Care Head: support@oasyspay.in

(Response Time: Fifteen Business Days)

Escalation Level – 3. Write to Nodal and Compliance Officer: support@oasyspay.in

(Response Time: 21 Business Days )

Note: –

Please quote the Ticket Number issued for your complaint in your Customer Grievance Redress Escalation. Customers are requested to connect to the next level only if they do not receive a response or resolution from the current one within the stipulated time frame.

Submit Your Feedback / complaints or suggestions.

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